Return Policy
We strive to provide our customers with high-quality products and excellent customer service. However, we understand that sometimes you may need to return an item. Please read our returns policy carefully and if you have any questions, please do not hesitate to contact our customer service team.
Due to the intimate nature of our products and our strict health policies, we do not accept returns or exchanges for underwear, swimwear, socks, wrestling singlets, face masks/hoods, toys or wellness products.
Returns and exchanges
We are happy to accept returns and exchanges on eligible items* within 14 days of delivery, so long as the items are unworn and in the original condition with the tags attached. We offer exchanges to another item of the same value, or store credit.
Once we have received your return back at our warehouse, we will send out your exchange items or issue you with a store credit. If the size or item you are wanting to exchange to is out of stock, we will issue you with a store credit.
All returns are inspected by our QC team, and we reserve the right to refuse returns on any item that does not meet acceptable hygiene standards.
To arrange a return or exchange, simply reach out to our customer support for return instructions.
* Please note that underwear, swimwear, socks, wrestling singlets, face masks/hoods, toys or wellness products are not eligible for return or exchange.
Received a Faulty, Damaged, or Incorrect Item
In the unfortunate event that you receive a faulty or damaged item, or the incorrect item is delivered to you, we will send you a replacement free of charge. If a replacement is not available, we will issue you with a refund. In this case, please send through a photo of the item/s you received, and the packing slip included in your order.
Return Costs
Australia: Returns are charged via the Australia Post Returns Portal on a case by case basis.
Rest of the World: Due to constraints with our carrier, we ask that you arrange for return shipping with your local carrier at your cost.
